.modal-backdrop { --bs-backdrop-zindex: auto; }

/* ── Complaint card ─────────────────────── */
.cmp-card {
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 14px;
    padding: 20px 22px;
    margin-bottom: 14px;
    box-shadow: 0 2px 12px rgba(0,0,0,.05);
    transition: box-shadow .2s, transform .2s;
    border-left: 4px solid #f97316;
}
.cmp-card:hover { box-shadow: 0 8px 28px rgba(0,0,0,.09); transform: translateY(-2px); }

.cmp-card-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 10px;
}
.cmp-number {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    background: rgba(249,115,22,.1);
    color: #f97316;
    font-size: 11px;
    font-weight: 700;
    padding: 3px 10px;
    border-radius: 20px;
    letter-spacing: .3px;
    margin-bottom: 6px;
}
.cmp-title {
    font-size: 15px;
    font-weight: 700;
    color: #0f172a;
    margin: 0;
}
.cmp-date {
    font-size: 11px;
    color: #94a3b8;
    white-space: nowrap;
    display: flex;
    align-items: center;
    gap: 4px;
    flex-shrink: 0;
}
.cmp-desc {
    font-size: 13px;
    color: #64748b;
    line-height: 1.6;
    margin: 0 0 14px;
}
.cmp-footer {
    display: flex;
    justify-content: flex-end;
}
.cmp-view-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: #f8fafc;
    color: #334155;
    border: 1.5px solid #e2e8f0;
    border-radius: 8px;
    padding: 7px 16px;
    font-size: 12px;
    font-weight: 700;
    cursor: pointer;
    font-family: 'Outfit', sans-serif;
    transition: all .2s;
}
.cmp-view-btn:hover { background: #f97316; color: #fff; border-color: #f97316; }

/* Empty state */
.cmp-empty {
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 14px;
    padding: 72px 20px;
    text-align: center;
}
.cmp-empty i { font-size: 52px; color: #cbd5e1; display: block; margin-bottom: 16px; }
.cmp-empty p { font-size: 14px; color: #64748b; margin: 0; }

/* New complaint btn */
.cmp-new-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: rgba(249,115,22,.18);
    color: #f97316;
    border: 1.5px solid rgba(249,115,22,.3);
    border-radius: 10px;
    padding: 10px 20px;
    font-size: 13px;
    font-weight: 700;
    cursor: pointer;
    font-family: 'Outfit', sans-serif;
    transition: all .2s;
}
.cmp-new-btn:hover { background: #f97316; color: #fff; border-color: #f97316; }

/* Modal redesign */
.cmp-modal .modal-dialog {
    margin-top: 80px;
}
.cmp-modal .modal-content {
    border: none !important;
    border-radius: 18px !important;
    box-shadow: 0 20px 60px rgba(0,0,0,.18) !important;
    overflow: hidden;
}
.cmp-modal .modal-header {
    background: linear-gradient(135deg, #0f172a, #1e3a5f) !important;
    border-radius: 0 !important;
    padding: 20px 24px !important;
    border: none !important;
}
.cmp-modal .modal-title { color: #fff !important; font-size: 15px; font-weight: 700; }
.cmp-modal .btn-close { filter: invert(1) !important; opacity: 1 !important; }
.cmp-modal .modal-body { padding: 24px; }
.cmp-modal .modal-footer { padding: 16px 24px; border-top: 1px solid #f1f5f9; }
.cmp-field-label {
    font-size: 11.5px;
    font-weight: 700;
    color: #475569;
    text-transform: uppercase;
    letter-spacing: .6px;
    display: block;
    margin-bottom: 6px;
}
.cmp-field-input {
    width: 100%;
    border: 1.5px solid #e2e8f0;
    border-radius: 10px;
    padding: 10px 14px;
    font-size: 13.5px;
    color: #0f172a;
    font-family: 'Outfit', sans-serif;
    background: #f8fafc;
    outline: none;
    transition: border-color .2s, box-shadow .2s;
    resize: none;
}
.cmp-field-input:focus {
    border-color: #f97316;
    background: #fff;
    box-shadow: 0 0 0 3px rgba(249,115,22,.1);
}
.cmp-modal-submit {
    display: inline-flex; align-items: center; gap: 6px;
    background: #f97316; color: #fff; border: none;
    border-radius: 9px; padding: 10px 22px;
    font-size: 13px; font-weight: 700;
    font-family: 'Outfit', sans-serif;
    cursor: pointer; transition: background .2s;
}
.cmp-modal-submit:hover { background: #ea6c0a; }
.cmp-modal-cancel {
    display: inline-flex; align-items: center; gap: 6px;
    background: #f8fafc; color: #64748b;
    border: 1.5px solid #e2e8f0;
    border-radius: 9px; padding: 10px 20px;
    font-size: 13px; font-weight: 600;
    font-family: 'Outfit', sans-serif;
    cursor: pointer; transition: all .2s;
}
.cmp-modal-cancel:hover { border-color: #334155; color: #334155; }
.cmp-error { font-size: 12px; color: #dc2626; margin-top: 4px; }

/* Thread messages */
.cmp-thread-msg {
    border-radius: 12px;
    padding: 14px 16px;
    margin-bottom: 10px;
}
.cmp-thread-msg.from-user { background: #fff7ed; border: 1px solid #fed7aa; }
.cmp-thread-msg.from-support { background: #f0fdf4; border: 1px solid #bbf7d0; }
.cmp-thread-head {
    display: flex; align-items: center; justify-content: space-between;
    margin-bottom: 8px;
}
.cmp-thread-sender { font-size: 13px; font-weight: 700; color: #0f172a; display: flex; align-items: center; gap: 6px; }
.cmp-thread-sender i { color: #f97316; }
.cmp-thread-msg.from-support .cmp-thread-sender i { color: #16a34a; }
.cmp-thread-time { font-size: 11px; color: #94a3b8; }
.cmp-thread-text { font-size: 13px; color: #475569; line-height: 1.6; margin: 0; }